Warranty Replacement Claim Form

Warranty Replacement Claim Form

Please use this form for all defective/damaged/missing item claims. The more information provided, the faster we can process your request. Missing/incomplete information can delay processing time.
Your Name*

First NameLast Name
Your Email*
This is where warranty correspondence, including your warranty replacement order confirmation and shipment/tracking notification, will be sent to.
Your POLYWOOD Customer Number*
Your assigned customer number begins with the first three letters of your corporate business name and ends with four digits.
PO Reference Number for New Warranty Replacement Order*
This is NOT the PO number from the original order; it is the PO number to be referenced on the new warranty replacement order to help you identify it.
Original POLYWOOD Sales Order Number
Service & Warranty Serial Number(s)*
Please include all affected serial numbers here. The serial number can be found on a small white sticker along with a barcode on the product itself. It is usually located on the underside of furniture and on the tag for cushions.
SKU(s)*
Claim Description*
Please provide a detailed description of the specific issue(s) you’re experiencing.
Ship-To Company Name*
Please include the business or customer name for the shipping address.
Ship-To Contact Phone Number*
The phone number associated with the warranty replacement order. If shipping directly to your customer, please enter the customer's phone number here.
Ship-To Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Attach Photo(s)*

You will receive a confirmation email after submitting this form. Please reply to that email with any additional information/images/videos you were not able to attach here.
Cancelof
By providing my phone number to POLYWOOD, I agree and acknowledge that POLYWOOD may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out anytime by replying “STOP”. For more information on how your data will be handled, please see our Privacy Policy below.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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