Request a Return

Please submit only one form per order. Submitting multiple requests for the same order or for each product can delay our response time. If you have multiple issues with the same order, include all the details in a single submission.

Your Name*

First NameLast Name

Your Email*

example@example.com

Your Phone Number*

Please enter a valid phone number that the carrier can use to contact you.

Order Number*

Example: PW1234567

Please describe the item/s you are wishing to return*

SKU (Model Number/s) or product description and quantity

SKU

Where can I find the model number (SKU) for my furniture?

You can find the model number (also referred to as the SKU) in the following places:

In your order confirmation email
On the My Orders section in your account dashboard
By searching for the product using our Product Search page

Serial Number(s)

Separate multiple SKU numbers with a comma (,)

Where can I find my serial number?

POLYWOOD products have a sticker with a bar code and serial number. For furniture, this number is usually found under the seat or on a leg. For cushions and pillows, the serial number is on the sewn-in tag.
Learn more

Serial Number

I don't have my serial number

I'm returning the product(s) because:*

Is your furniture properly packaged and ready for pickup?*

Yes, my furniture is securely packagedNo, I do not have the original packaging

What should I do if I don't have the original packaging?

If you don't have the original packaging, you may use your own packaging. Please ensure that all boxes are securely packed and safe for pickup.

If you cannot source boxes, we can still coordinate a pickup. However, please note that we cannot issue credits or refunds until the furniture has been picked up.

Pick-up Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry

If the above address differs from the original shipping address, please enter the street address and zip/postal code where your order was shipped.

Address product was shipped to

Street Address

Street Address Line 2

Postal / Zip Code

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By providing my phone number to POLYWOOD, I agree and acknowledge that POLYWOOD may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to opt out by replying “STOP", assistance can be found by texting "HELP". For more information on how your data will be handled please visit: https://www.polywood.com/policies/privacy-policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.